Reference

Open the terms that govern your account

These Terms & Conditions explain how your g402 account works, what you accept when you open it, and how we handle deposits, withdrawals, changes, and closure.

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g402 Open the terms that govern your account
HELP PATHS

Explore contact paths for term help

If a clause is unclear, use the contact paths below before you open or change anything in your account.

Email us Write to [email protected] if you want a copy of the current terms, a clause explained in plain English, or a record of your consent. We log the request and reply through the same email thread once we verify your account details.
Live chat Use chat from your signed-in account when you need a quick check on a clause, an update date, or a withdrawal hold tied to the terms. Chat works well for short questions that need a clear answer in one thread.
Phone help Call back support if you need to discuss a dispute, a closure request, or a correction that needs extra verification. We may ask for account-linked details before we speak about any term that affects your balance or access.
DATA CARE

Switch through how we handle records

We keep this policy area practical: the rules are tied to account data, cookies, security checks, and retention periods that help us run your account safely and legally.

Account data

We store the details you submit at sign-up, identity checks, and transaction steps so we can run the account, settle disputes, and meet legal duties tied to your use of the service.

Cookies

Cookies keep you signed in, remember session state, and record your consent choices. You can clear them in your browser, though some pages may then ask you to sign in again.

Security checks

We use password checks, device signals, and step-up verification before sensitive changes such as withdrawals, email edits, or account recovery. That helps us stop unauthorised access before it affects your balance.

Retention

We keep records for the period needed under law, tax, fraud checks, and dispute handling. After that period, we remove or anonymise them so they are not kept longer than needed.

Request changes

For access, correction, or deletion requests, write from the email tied to your account so we can verify you. We may ask for a small amount of matching account data before actioning the request.

Updates here

If we change these terms, we post the revised version on this page with the date at the top. Your continued use after the posted date means the new wording applies where local law permits.

Open common questions on terms

If you want a quick read before opening your account, start with the questions below. They cover when the terms apply, how changes are posted, what happens when local law changes, and how to reach us for access, correction, or closure requests. For anything tied to a specific transaction, use the contact route linked to your account so we can verify you first.

They apply when you open an account, use it, make a deposit, ask for a withdrawal, or request a change. If local law gives you stronger rights, those rights still apply alongside the wording here.

Yes. If a local rule conflicts with a clause on this page, the local rule applies for the part that conflicts. We keep the page updated so the wording matches the legal position as closely as possible.

We post the revised wording on this page and place the date at the top. If a change affects how your account works, the new text applies after it is posted, where local law permits that approach.

Send a request from the email tied to your account and say whether you want access, correction, or deletion where allowed. We verify the sender first, then reply with the next step through the same contact route.

We keep records only for the period needed under law, tax, fraud checks, and dispute handling. After that, we remove them or convert them into anonymous records that no longer point back to you.

Yes, you can ask for closure through the support path linked to your account. We may finish any pending verification or settlement first, then close the account once those steps are complete and allowed by law.

Use email or chat from your account and name the clause you want checked. If the issue needs more than one reply, we keep the thread open so you can follow the same case until it is resolved.

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